Logging into your account

You can log into your Gandi account by clicking on “Log in” at the upper right-hand corner of our website, or by going directly to https://id.gandi.net/en/login. Your Gandi username will be the one that you chose when you created/activated your account.

If you have forgotten your password or username, click on the respective link below the field in question.

Logging in with two-factor authentication

Two-factor authentication is an additional authentication method available on our website. It is not a replacement of the conventional login page, but rather, an additional layer, that helps make it harder for someone to hijack your account.

The configuration process is described on the account security page.

If you have a U2F key configured for your account, this page will display. Simply plug in your U2F key, press the button if it has any, and this will complete the authentication phase:

If you don't have an U2F key with you, but your account is protected with TOTP, follow the instructions below.

Since the TOTP authentication we use is time-based, please verify that your digital device has the correct date in time so that your token will be identified as valid.
  1. Log into gandi.net: You will go to the usual place (see above) to log in. If two-factor authentication is active for your account, then a second field will appear.
  2. Generate a token: Launch your TOTP application to generate a token,
  3. Enter your token: Enter the token that your TOTP application gave you into the field asking for your token and submit.

It is possible to regenerate an authentication key, or even deactivate this feature from your account. To do so, use the corresponding toggle that you see next to the two-factor authentication section on your Account Security page.

Web IP restriction

Web IP restriction is useful if you want to limit your handle's access to Gandi's website to specific IP addresses, or subnetworks. This can only be used, however, if you have a static IP address or a dedicated IP range. If you activate this option, connection to our website from IP address that are not in the list will be impossible. ARNING:

WARNING: You must only specify public static IP addresses. If you are not sure whether or not your ISP provides you with a static IP address, then do not activate this feature until you have verified this. You will block yourself out of Gandi's website if your IP address changes!

Also make sure you defined both your IPv4 and your IPv6 if you have an IPv6 connection“.

Log in problems

If you forgot your username or password, then click on the corresponding link on the login page, or go directly to the account recovery form, which looks like this:

You will enter the email address associated with your username and send the form. We will then send a mail to that address containing your username, and link that you can click on to reset the account's password.