Billing/Payment FAQ

If you get an automated cancellation mail like this:

Our payment system has rejected your payment, and we are unable to
complete your order 1234567.

Consequently, the order has been canceled, and your account has not
been debited.

(...)

Please contact our customer care team for assistance without delay. The problem is due to our system rejecting your payment for some reason, and so we need to see with you on an individual basis to resolve the problem.

Invoicing FAQ

Though we do not send out paper invoices, you may obtain, at any time, a duplicate of invoices pertaining to domains for which you are or have been the administrative or billing contact.

To do this, please log into to the account or organization that paid for the order, and then, from the “Billing” section, click on “History”.

From there you can see all your invoices from 2015 onwards. Click on the arrow to the right of the invoice to view it.

Our invoices are addressed to the username or organization that paid for the operation at checkout.

Once created, invoices cannot be changed. Before each payment, please verify that the name and address of the invoice address are correct.**

In order for your invoices to be addressed to your company, you can select or create the organization to invoice at checkout prior to paying.

At the payment phase following checkout, you have the possibility of paying later.

This will then generate a pro forma invoice, that you can see in the “Billing” → “Orders” page. When you are ready to pay and launch the operation, you can do so by clicking on the pending payment order on that page.

We don't offer invoices in PDF format yet, but there are several easy workarounds in the meantime:

From the “Billing” → “History” page on the account or organization that paid for the operation, select the invoice you want to print.

Once you see the invoice on the screen, click on the print icon in the corner and print dialog on your computer. Often, there will be an option to “print to PDF,” “save to PDF,” or “print to file”.